How do I choose the right size?

Our Mary Jane shoes are designed based on standard US/EU sizing and fit true to size for most customers.

If you are between sizes or have wider feet, we recommend choosing one size up for a more comfortable fit.

For best results, please refer to our size guide with measurements in cm/inches before ordering.

What if the shoes don’t fit?

We understand that sizing can vary. That’s why we offer a 30-day size exchange policy.

Items must be unworn and in original condition. Our support team will guide you step-by-step to ensure you get the correct size quickly.

Can I cancel or change my order?

You may cancel or modify your order within 12 hours of placing it.

After this window, orders are processed for fulfillment. Once an order has been shipped or is in transit, it cannot be canceled.

However, you can still request a return after delivery under our return policy.

How long does shipping take?

We provide tracked worldwide shipping:

  • Standard Shipping: 10–25 business days
  • Express Shipping: 3–7 business days

Please note that delivery times may vary slightly due to customs clearance and local carriers.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email.

Tracking updates may take 1–3 days to appear after shipment, depending on the carrier.

What is your return policy?

We offer a 30-day return policy for eligible items.

To qualify:

  • Items must be unused and in original packaging
  • Return request must be submitted within 30 days of delivery

We aim to process returns as quickly as possible once received.

Are your shoes suitable for wide feet?

Some styles are suitable for normal to slightly wide feet, especially those with adjustable straps.

If you have wide feet, we recommend:

  • Choosing adjustable designs
  • Ordering half or one size up
Is my payment information secure?

Yes. All transactions are processed using SSL encryption and secure payment gateways.

We do not store your payment details, and your personal information is handled in accordance with standard data protection practices.

Do you offer discounts or promotions?

Yes — we regularly offer promotions and exclusive deals.

You can subscribe to our newsletter to receive early access to new arrivals and special discounts.

How can I contact customer support?

You can reach us anytime at:

Email: [email protected]

Response time: within 24 hours (business days)

We are committed to providing clear, timely, and helpful support for all inquiries.