Thank you for shopping at maryjane.shoes. We are committed to delivering your favorite Mary Jane shoes to your doorstep quickly and reliably. Please review our shipping policy below.

1. Processing Time

All orders are processed within 2-3 business days after payment confirmation.

  • Orders placed before 12:00 PM (local time) typically ship the same business day
  • Orders placed on weekends or holidays will be processed on the next business day
  • During peak seasons or promotional events, processing may take up to 5 business days

You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking information once your package has been dispatched.

2. Shipping Destinations

We ship to the following regions:

  • United States (including Alaska and Hawaii)
  • Canada
  • European Union countries
  • United Kingdom
  • Australia and New Zealand
  • Asia-Pacific region (Japan, South Korea, Singapore, Hong Kong, Taiwan)
  • Other international destinations (selected countries)

If your country is not available at checkout, please contact us at [email protected] for assistance.

3. Shipping Methods and Delivery Times

Delivery times are estimates and begin after your order has been dispatched. Business days exclude weekends and holidays.

Shipping Method Estimated Time

Shipping costs
Standard Shipping

10-25 business days

Calculated at checkout
Express Shipping

5-7 business days

 Calculated at checkout

Note: International delivery times may vary due to customs clearance and local postal services.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Shipping destination
  • Package weight and dimensions
  • Selected shipping method

The exact shipping cost will be displayed before you complete your purchase—no hidden fees.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing:

  • Your tracking number
  • Link to track your package
  • Estimated delivery date

How to Track Your Order

  1. Check your email for the shipping confirmation
  2. Click the tracking link or visit the carrier's website
  3. Enter your tracking number to view real-time updates

Tracking Tips

  • Allow 24-48 hours after dispatch for tracking updates to appear
  • If tracking hasn't updated in 5+ business days, contact us at [email protected]

6. Shipping Carriers

We work with trusted carriers to deliver your order safely:

  • United States: USPS, UPS, FedEx, EMS
  • Canada: Canada Post, UPS
  • International: EMS, DHL, USPS International, UPS Worldwide, local postal partners

The carrier for your order is selected based on destination and shipping method chosen at checkout.

7. Customs, Duties, and Taxes

International customers are responsible for all import duties, taxes, and customs fees imposed by your country.

Important Information

  • These fees are NOT included in the product price or shipping cost
  • Fees vary by country and order value
  • We declare all shipments accurately at full value—we do not mark items as "gift"
  • Customs processing may cause additional delivery delays

Recommended

Please check with your local customs authority before ordering to understand potential import fees. For EU and UK orders, duties and taxes may be calculated at checkout for eligible orders.

8. Incorrect Shipping Information

Before Shipment

If you notice an error in your shipping address, contact us immediately at [email protected]. We can update your address before the order ships.

After Shipment

If your order has already been shipped with incorrect address:

  • You will be responsible for additional shipping charges ($15-25 USD) for re-shipment
  • We will contact you with payment instructions before re-shipping
  • If the package is returned to us, we will notify you to arrange reshipment

9. Order Protection

We offer optional package protection at checkout to safeguard your order.

Coverage Includes

  • Lost Packages: Replacement or refund if your package is lost in transit
  • Stolen Packages: Coverage if your package is stolen after delivery
  • Damaged Items: Replacement for items damaged during shipping

How It Works

  1. Add Order Protection at checkout (small fee based on order value)
  2. If an issue occurs, file a claim through our website
  3. We process your claim and arrange replacement or refund

Note: Order Protection is non-refundable once your order has been shipped.


10. Lost or Stolen Packages

Lost in Transit

If your package is confirmed lost by the carrier:

  • Contact us at [email protected] with your order number
  • We will open a carrier investigation
  • Choose between free replacement or full refund

Stolen After Delivery

  • If you purchased Order Protection, file a claim for replacement or refund
  • Without Order Protection, we recommend filing a police report and contacting local authorities
  • Check with neighbors or your local post office for missed deliveries

11. Delays and Exceptions

While we strive for timely delivery, factors beyond our control may cause delays:

  • Weather conditions or natural disasters
  • Carrier operational delays
  • Customs inspections for international orders
  • Holiday peak seasons
  • Strikes or labor disruptions

What We Do

  • Post delay notifications on our website during known disruptions
  • Proactive updates for significantly delayed orders
  • Assist with carrier investigations

12. Split Shipments

If your order contains multiple items, they may be shipped separately based on availability:

  • Each shipment will have its own tracking number
  • You will receive separate shipping confirmation emails
  • No additional shipping charges for split shipments

13. Delivery Instructions

For the best delivery experience:

  • Provide a complete and accurate shipping address
  • Include apartment/unit numbers if applicable
  • Use a secure delivery location if possible
  • Track your package to ensure someone is available to receive it

14. Need Help?

For any shipping-related questions or concerns, please contact us:

For urgent matters (lost packages, event deadlines), please include "URGENT" in your email subject line.

Thank you for choosing maryjane.shoes. We appreciate your business and are here to make sure your new shoes arrive safely and on time.